Online safety at home

While using technology can provide hours of education and important social opportunities for children and young people during this period, it can present risks. Here are 4 things you can do to help keep your child safe online during this unsettling time. 
1. Use the opportunity to chat with your child With children and parents spending more time at home, now is a great time to continue to chat  with your child about how they are using online technology and what it means to them.Ask them what they are doing online, and what they like and dislike about the apps and services they use. If you like, discuss some ‘ground rules’ like how much time they spend online doing different things and what games and apps are appropriate to use.
2. Explore Thinkuknow resources together Thinkuknow is the online safety education programme from the National Crime Agency.Every fortnight  Thinkuknow will release  a new set of simple online safety home activities to share with children and young people between the ages of 3 and 16. Use these to help you keep up a positive, supportive conversation about safety online in your home.Take a look at our Parents and Carers Helpsheets for further online safety advice and links to useful resources and support services.This is a time like no other, and we want to hear about your families experiences in the coming weeks, and learn from you what we can be doing to support you. Follow us on social to contribute to surveys and polls so we can provide you with updates and advice that you would find most useful at this time. You’ll find us at Click CEOP on Facebook, and @CEOPUK on Twitter.
3. Remind children to report anything worrying, and how they can do this It’s important that children and young people always know where to go if they come across something that worries them or makes them feel uncomfortable online.This is especially important during this time as trusted sources of support such as teachers may not be as available. Children may not have as many opportunities to confidently talk to their friends, who we know are often their first point of contact when they are worried.To help, you could:

  • Help them to identify a trusted adult that they can approach during this period, even if this means on the phone. Encourage them to speak to you or another adult immediately if they have any worries or concerns.
  • Remind them that they can always call Childline (or other helpline such as the one from The Mix) if they have any worries, big or small – whether it’s something that has happened online, stress about being stuck at home, arguments with siblings or anxiety about Coronavirus.
  • Make sure they know that they can always report to CEOP if they are worried about sexual abuse online. Young people can also report to CEOP if they are worried about a friend.

The best thing you can do is make sure they would feel they could talk to you if they were ever worried – make sure they know that you would never blame them for anything that might happen online.

4. Set up or review your parental controls

Setting parental controls can be a quick and effective tool to help protect your children online, and should be installed on all devices that children use. For advice and support in setting these controls, please read our Thinkuknow article.


Help and Resources

www.thinkuknow.co.uk – CEOP’s one-stop shop for internet safety. Has a section for teachers and trainers to access free resources

www.digital-literacy.org.uk – The South West Grid for Learning (SWGfL) have created this collection of resources to teach digital literacy to all age groups

www.childnet.com – Produce videos and resources for children, young people, parents and professionals. Includes resources for younger age groups such as Smartie the Penguin and Digi Duck

www.saferinternet.org.uk – Provides information on internet safety for all age groups, as well as for parents and professionals. Safer Internet Day information can be found here

www.internetmatters.org  – A site dedicated to helping parents keep their children safe online. Includes guidance on how to set up parental controls

www.netaware.com – NSPCC run site which helps parents understand the latest technology and apps used by children and young people


www.childline.org.uk – Offers and online and phone based counselling and support service. Will not appear on phone bills and is a Freephone number – 0800 1111

www.kooth.com – An anonymous online counselling service for young people in Lincolnshire

www.iwf.org.uk – The Internet Watch Foundation is an internet industry funded body who seek to remove images of child abuse from the internet

www.samaritans.org – Samaritans offer a safe place to talk and is available for anyone to contact, either through their website or by phone on 116 123

If you are suspicious or have any concerns that a Child is suffering or is likely to suffer ‘Significant Harm’, including any form of mistreatment or abuse, please call the Customer Service Centre (CSC) on 01522 782111

If you have concerns about the immediate safety of a child, you can call Lincolnshire Police on 101 or, in an emergency, dial 999

CEOP also offer an online ‘Report Abuse’ button which can be accessed at www.thinkuknow.co.uk